Welcome to USRC Adventures – your premier destination for high-performance RC gear! Whether you’re building custom drones with our 16×16 FC or 20×20 FC boards, racing ARRMA vehicles, or capturing aerial footage with our FPV cameras, we’re committed to getting you the right gear with minimal hassle.

Shipping Information

Order Processing & Delivery Times

Order Processing: 1-2 business days (excluding weekends and holidays)

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery in 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery in 15-25 business days after shipment

Note: Delivery times may vary slightly for international orders (excluding certain Asian and remote areas).

Our Hassle-Free Returns Policy

We understand that RC enthusiasts need gear that performs perfectly. If your purchase doesn’t meet your expectations, we’ll make it right with our straightforward 15-day return policy.

Return Eligibility

To qualify for a return or exchange:

  • Item must be unused and in original packaging (except for defective items)
  • All original accessories and documentation must be included
  • Proof of purchase required (order number or receipt)
  • For Ready-To-Run models, all factory seals must be intact

Non-Returnable Items

For safety and quality reasons, we cannot accept returns on:

  • Opened batteries (due to safety regulations)
  • Custom-tuned flight controllers (25×25 FC and 30×30 FC models with special configurations)
  • Used FPV cameras (for hygiene reasons)
  • ARRMA vehicles showing signs of racing use

Step-by-Step Return Process

1. Initiate Your Return

Email our support team at [email protected] with:

  • Your order number
  • Product name and reason for return
  • Whether you want a refund or exchange
  • Photos if the item is damaged (helps us improve our packaging)

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello USRC Adventures Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Product: [Product Name]
Reason: [Defective/Wrong Item/Change of Mind]
[If defective, please describe the issue and attach photos]

I would prefer: [Refund to original payment method/Exchange for [Product Name]]

Thank you,
[Your Full Name]
[Your Contact Information]

2. Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number (RMA#)
  • Shipping instructions
  • Return address (our warehouse in Fresno, CA)

3. Ship Your Return

Package the item securely (we recommend using the original packaging) and include:

  • The RMA# clearly visible on the outside of the package
  • Copy of your order confirmation

Note: For exchanges, please indicate your preferred replacement item in your initial email.

4. Processing Your Return

Once received at our warehouse:

  • Inspection takes 1-3 business days
  • We’ll email you with the status
  • Approved returns will be processed immediately

Refund & Exchange Information

Refunds

When your return is approved:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after approval
  • Bank Processing: Additional 1-3 business days may apply
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges

For exchanges:

  • We’ll ship your replacement within 1-2 business days after approval
  • You’ll receive a new tracking number via email
  • Standard shipping rates apply unless the exchange is due to our error

RC Pro Tip!

Before returning flight controllers or FPV components, try our troubleshooting guides! Many “issues” are just minor configuration tweaks away from being solved. Email our tech team – we’re happy to help you get airborne.

Damaged or Incorrect Items

If you receive:

  • A damaged RC product
  • The wrong item (we know how crucial that 20×20 FC is for your build)

Contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement.

International Returns

For our global RC enthusiasts (excluding certain Asian and remote areas):

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • We recommend using a trackable shipping service

Need Help?

Our RC-obsessed support team is here to help:

Now get back to your RC adventures – we’ll handle the paperwork!