Welcome to USRC Adventures’ FAQ section! We’re here to help you with all your RC toy needs. Below you’ll find answers to our most common questions about products, shipping, payments, and more.
About Our Products
What types of RC products do you offer?
We specialize in high-performance RC vehicles and components including:
- Ready-to-run RC kits (cars, trucks, boats, airplanes)
- FPV components (16×16 FC to 30×30 FC boards, Tiny Whoop frames)
- RC accessories (batteries, cameras, antennas, adapters)
- Popular brands like ARRMA, Axial Racing, Azure Power, and more
What’s the difference between your various flight controllers (FC)?
Our flight controllers come in different sizes (16×16, 20×20, 25×25, 30×30) to match different drone builds. The size refers to the mounting hole pattern in millimeters. Larger FCs typically support more features and components, while smaller ones are for compact builds like Tiny Whoops.
Do your ready-to-run models require any assembly?
No! Our Ready-To-Run models come fully assembled with everything you need to start driving/flying right out of the box (battery and charger may sometimes be sold separately – check product details).
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arrives in 10-15 days after dispatch
- Free Shipping: Via EMS for orders over $50, arrives in 15-25 days after dispatch
Do you ship internationally?
Yes! We ship worldwide to most countries (excluding some Asian and remote areas). Our standard and free shipping options are available for international orders.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website (DHL, FedEx, or EMS depending on your chosen shipping method).
Returns & Warranty
What’s your return policy?
We offer a 15-day return window from the date of delivery. Items must be unused and in original packaging. Please contact our support team at [email protected] to initiate a return.
What if my product arrives damaged?
We carefully package all orders, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.
Do your products come with a warranty?
Most of our products come with manufacturer warranties. Warranty length and terms vary by product and brand. Please check individual product descriptions for warranty information.
Account & Technical Support
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password.
I’m having technical issues with my RC product. Can you help?
While we can’t provide in-depth technical support for all products, our RC-obsessed team can offer basic troubleshooting advice. For complex issues, we recommend contacting the manufacturer directly or checking RC enthusiast forums for your specific model.
How do I contact customer service?
Our support team is available via email at [email protected]. We typically respond within 24 hours on business days.
Didn’t find the answer you’re looking for? Our RC-obsessed support team is always happy to help at [email protected]. We’re here to fuel your passion for RC adventures!